Frequently Asked Questions
Everything you need to know about shopping with MERCIER.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a process and receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
MERCIER accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders immediately. You can cancel your order within 1 hour of placement by contacting our support team via live chat.
Are your materials sustainably sourced?
We are committed to ethical fashion. MERCIER uses organic cotton and recycled polyesters in over 60% of our current collection, with a goal of 100% sustainability by 2025.